We are looking to fill an Office Administrator/Customer Support Role!

This position has been filled. Thank you for your applications & interest.

Start Date: 2021-08-XX (ASAP!)

We have an opening for an entry level office admin & customer support agent, and here’s what we need help with:

Does the following describe you?

  • Meticulously organized & disciplined.
  • Like to keep clean spreadsheets & records.
  • Accurately log & maintain invoices/payments as well as expenses (essential book keeping).
  • Eager to help & provide communication between clients and production team.
  • Able to meet monthly task cycles & deadlines.
  • Have a good handle of written & spoken English (other languages are an asset but not mandatory).
  • Able to think quickly and act on variety of situations to deliver results & keep things on track.
  • Quick at learning new skills on new software and understanding numbers at a glance.

The chosen candidate will be working out of our Gastown studio in Downtown Vancouver. Foreign contractors need not apply as we have a very strict policy of our entire workforce operating out of our Vancouver Headquarters. This is a full-time position IN OFFICE (not a remote position), Monday through Friday, 9-to-5 standard hours.

Your Primary Duties

  • Handle inbound inquiries via phone or email from new and existing clients

  • Disperse & assign emails as they come in to the right staff/department

  • Organize new projects/tasks into our project management platform

  • Create new invoices, recurring monthly invoices & incidental invoices

  • Track & log payments, collections, and account suspensions for delinquent accounts

  • Provide content entry & photo upload support for websites

  • Provide basic (non-technical) tech support for clients

  • Provide executive assistant services on occasion for the CEO

  • Log expenses and supplier invoices (book keeping) so that our records are ready for the accountant for tax filings

Technical Knowledge & Skills

  • Comfortable with basic software (spreadsheets & word processing)

  • High level of written and spoken English skills

  • Understand cloud drives and docs such as Google Drive/Docs/Sheets and Dropbox

  • Basic sense of invoices & receivables (payment & collection)

  • Comfortable with basic numbers & math

  • Well organized and able to track multiple tasks/projects at once

Experience & Qualifications

  • Team-oriented work experience in any office or retail environment (min 3 months)

  • Legally able to work in Canada with permit or resident/citizen status

  • Attention to detail with ability to proof-read and awareness of policies & business objectives

  • Able to handle complaints and difficult situation with clients with professionalism & agility

  • Open to learning new softwares and being resourceful to find answers

What We Offer

  • Full time employment in a dynamic, fast-paced team!

  • $18/hr (3 months probation), to be bumped to $21/hr ($40,950/yr) + benefits

  • Performance based bonuses (collection ratio, error-free invoice ratios are some of the target metrics)

  • Opportunity to learn & grow in a Vancouver-based start-up with years of operation history.

  • Free coffee, lattes & tea all day long, plus ice cream in the summer, chocolate in the winter!

  • 27″ iMac + 22″ monitor dedicated workstation provided with an amazing keyboard/mouse set and your own headset

How To Apply

  • Please send your applications through our InDeed.com posting, or by email to jeff@brixwork.com!

  • Include your resume & brief cover letter

  • The email subject must contain “Office Admin & Customer Support”

  • Do not phone – if you call us, you will automatically be disqualified.

  • References from previous employers or post-secondary professors