This position has been filled. Thank you for your applications!

We are looking to fill an Office Admin & Customer Support Agent for a Maternity Leave

This is a maternity leave fill-in position, valid for 10 to 12 months, depending on when the incumbent staff member chooses to return. If the current staff member who’s about to go on maternity leave chooses to NOT return to the position, there is a possibility of extending the position to a permanent full-time role.

Start Date: 2018-01-21

We have an opening for an entry level office admin & customer support agent, and here’s what we need help with:

Does the following describe you?

  • Meticulously organized & disciplined.
  • Like to keep clean spreadsheets & records.
  • Enjoy keeping invoices/payments tracked with precision
  • Eager to help & provide communication between clients and production team
  • Able to meet monthly task cycles & deadlines
  • Have a good handle of written & spoken English
  • Quick at learning new skills on new software and understanding numbers at a glance

The chosen candidate will be working out of our Gastown studio in Downtown Vancouver. Foreign contractors need not apply as we have a very strict policy of our entire workforce operating out of our Vancouver Headquarters. This is a full-time position, Monday through Friday, 9-to-5 standard hours.

Your Primary Duties

  • Handle inbound inquiries via phone or email from new and existing clients

  • Disperse & assign emails as they come in to the right staff/department

  • Organize new projects/tasks into our project management platform

  • Create new invoices, recurring monthly invoices & incidental invoices

  • Track & log payments, collections, and account suspensions for delinquent accounts

  • Provide content entry & photo upload support for websites

  • Provide basic (non-technical) tech support for clients

  • Provide executive assistant services on occasion for the CEO

Technical Knowledge & Skills

  • Comfortable with basic software (spreadsheets & word processing)

  • High level of written and spoken English skills

  • Understand cloud drives and docs such as Google Drive/Docs/Sheets and Dropbox

  • Basic sense of invoices & receivables (payment & collection)

  • Comfortable with basic numbers & math

  • Well organized and able to track multiple tasks/projects at once

Experience & Qualifications

  • Team-oriented work experience in any office or retail environment (min 6 months)

  • Legally able to work in Canada

  • Attention to detail with ability to proof-read

  • Able to handle complaints and difficult situation with clients with professionalism and strict adherence to policy

  • Open to learning new softwares and being resourceful to find answers

What We Offer

  • Full time employment in a dynamic, fast-paced team!

  • $16/hr probation period (first 3 months), to be bumped to $18/hr + benefits

  • Performance based bonuses and pay-grade change upon periodic

  • Opportunity to learn & grow in a Vancouver-based start-up with years of operation history.

  • Free coffee, lattes & tea all day long, plus ice cream in the summer, chocolate in the winter!

  • 27″ iMac + 22″ monitor dedicated workstation provided with an amazing keyboard/mouse set and your own headset

How To Apply

  • Please send your applications by email to!

  • Include your resume & brief cover letter

  • The email subject must contain “Office Admin & Customer Support”

  • Do not phone – if you call us, you will automatically be disqualified.

  • References from previous employers or post-secondary professors